Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

What is an unintended consequence of technological change?

1. Outcome measures may not be positive

2. Increased satisfaction among all staff

3. Reduction in operational costs

4. Improved employee retention rates

The correct answer is: Outcome measures may not be positive

An unintended consequence of technological change often manifests as outcome measures that may not be positive. This reflects the complexity and unpredictability of how technology can impact systems and processes within an organization. While technology is typically adopted to improve efficiency or outcomes, it can also lead to unforeseen negative effects, such as decreased performance, employee frustration, or challenges in workflow that were not anticipated during the planning stages. For example, the introduction of a new tech tool might streamline some processes but could complicate others, leading to increased frustration among staff who must adapt to new systems. This illustrates that while technological advancements are pursued for their potential benefits, the actual outcomes can be varied and sometimes detrimental, highlighting the importance of carefully considering the implications of implementing new technologies.